Butler by TRAME · Palermo
The virtual butler for your stay
It organises your stay, and leaves to people the decisions and relationships that call for human responsibility.
Butler by TRAME
Your butler, in your pocket
Butler is a single point of contact for your whole stay: from experiences with the Keepers to everyday needs, from getting around to appointments, down to help with the house.
It is not a digital tour guide. It understands what you would like, searches, compares and offers a few clear options. When a phone call, a check or a personal touch is needed, a TRAME person steps in.
The guest expresses a wish. Butler turns it into real possibilities, matched to the time, the place and what the city can truly offer.
- i.
Personal
No rigid packages: it considers your interests, timing, budget, travel companions and how you like to get around.
- ii.
Adaptive
Plans can change during the stay. Butler recalculates times, alternatives, distances and availability.
- iii.
Hands-on
It doesn't just suggest: it takes you through the choice, the booking, your schedule and directions to get there.
- iv.
Human when it matters
Every step that can't be automated becomes a task for the TRAME team. You are never left on your own.
One wish, from start to finish
How it goes, for example, with Giulia and Marco, on the app.
- Ask in your own wordsGiulia and Marco write what they'd like, when, and how they prefer to get around.
- Butler suggestsIt searches, compares and shows two options, with costs and conditions visible before confirming.
- A person confirmsA TRAME person calls, checks and puts the appointment in the schedule, with address and directions.
Giulia and Marco
Tomorrow afternoon we'd love a couples massage. Ideally within walking distance, otherwise a driver is fine.
Butler
Here are two options between 4 and 7 pm. You'll see costs and conditions before you confirm.
- Wellness centre · 5:30 pm · on foot
- Wellness centre · 6:30 pm · with a driver
Someone from TRAME
You chose 5:30 pm: we called and confirmed the appointment. It's in your schedule, with the address and the way there.
What it is
One point of contact for your whole stay
From experiences with the city's Keepers to everyday needs, from getting around to appointments, all the way to help with the house.
Butler is not
- A digital tour guide
- Just a recommendation engine
Butler is
The single place where you build, change and manage your stay.
Technology
Handles the long, scattered part of the work: it understands the request, searches, compares, ranks the options and prepares the booking.
TRAME's people
Step in when a phone call, a check, a judgement or a personal relationship is needed.
What Butler does
Fourteen duties, one stay
What Butler takes care of before, during and after your trip, and what it changes for you.
Before
Getting to know you and shaping the stay
01Profile and context
- What it does
- Gathers interests, budget, timing, who's travelling, dietary or accessibility needs, means of transport and how much help you'd like.
- What you get
- Relevant suggestions, not generic ones.
02Building the stay
- What it does
- Prepares a personal plan that connects the house, the city, your time and your wishes, without packages.
- What you get
- A stay built around you.
During
Organising, booking, coordinating
03Real-time changes
- What it does
- Adds, removes and moves plans; checks for overlaps, travel times, opening hours and weather.
- What you get
- A living plan you can change as you go.
04TRAME experiences
- What it does
- Queries the Keepers network and checks availability, conditions, duration and capacity.
- What you get
- Easy access to selected people and experiences.
05Everyday needs
- What it does
- Takes care of dining, wellness, beauty, shopping and personal services.
- What you get
- A true concierge service, beyond the TRAME catalogue.
06Getting around
- What it does
- Weighs distances and times, tells you when it's better to walk, and arranges taxis, drivers and transfers.
- What you get
- Realistic choices and coordinated journeys.
07Search and comparison
- What it does
- Compares location, price, opening times and fit, and presents a few well-reasoned options.
- What you get
- Less scattered searching, easier decisions.
08Bookings
- What it does
- Prepares the booking and completes it online when possible, or creates a task for TRAME. Always and only after your explicit confirmation.
- What you get
- From request to confirmation, with clear responsibilities.
09Stay schedule
- What it does
- Brings appointments, experiences, transfers, addresses and reminders together in one plan.
- What you get
- Everything in the right place at the right time.
10Help with the house
- What it does
- Answers questions about access, amenities, Wi-Fi, rooms and house rules, and opens a ticket when needed.
- What you get
- Continuous, traceable assistance.
11Messages
- What it does
- Sends confirmations, updates, directions and reminders, without repeating itself.
- What you get
- You stay informed without being flooded.
12Setbacks and alternatives
- What it does
- Handles unavailability, delays, closures and bad weather, and suggests alternatives.
- What you get
- Your stay carries on even when something changes.
Always
When a person is needed
13Handing over to a person
- What it does
- Recognises when it can't finish a task, collects the details and gives TRAME a fully briefed job.
- What you get
- Fast, well-informed human help.
After
Learning for next time
14After the stay
- What it does
- Collects feedback and preferences.
- What you get
- An experience that becomes more precise and reliable over time.
How it works
Artificial intelligence prepares. People decide.
Butler organises and coordinates; the TRAME team checks, decides and steps in. Seven steps, from your request to an updated schedule.
01RequestYou
You say what you'd like.
02Understanding
Butler gathers the missing details and sets the constraints.
03Search
It compares the TRAME network, outside services, distances and availability.
04Choice
It presents a few options, with clear costs and conditions.
05ConfirmationYou
You authorise the booking and any fee.
06Execution
Butler completes it online or assigns the task to TRAME.
TRAME teamCalls, checks and confirms when a person is needed.
07Update
Confirmation, schedule, directions and reminders are brought in line.
TRAME teamUpdates Butler with the outcome.
Behind the scenes
Task notification for the TRAME team
- Guest
- Giulia and Marco · Casa Candelai
- Request
- Couples massage · tomorrow between 4:00 and 7:00 pm
- Preferences
- Within walking distance, or with a driver
- Chosen option
- Wellness centre · 5:30 pm · availability to be confirmed
Action for TRAME
Call, confirm the appointment and update Butler.
How pricing works
Clear costs, before every confirmation
The work of Butler and the TRAME team has value. That's why every fee follows simple rules, and you see it before you decide.
| Type of request | How it works |
|---|---|
| TRAME Keeper experiences | TRAME's fee is already included in the total price. |
| Bookable outside services | The provider's price plus a TRAME fee, shown before you confirm. |
| Requests needing a person | An assistance fee, applied to the request once it has been organised and completed. |
| Simple information | Included in the Butler service, with no micro-charges per question. |
| Complex requests | A dedicated rate, communicated and accepted before going ahead. |
About Butler
Before you rely on Butler
Will Butler book anything without asking me?
No. No booking, change, cancellation or charge happens without your explicit authorisation. Butler prepares it, you confirm.
Is there a person behind Butler?
Yes. When a phone call, a check, a judgement or a personal relationship is needed, Butler passes the request to the TRAME team with every detail already gathered, so you don't have to repeat anything.
Can I ask for services outside the TRAME catalogue?
Yes. Besides experiences with the Keepers, Butler handles everyday needs such as dining, wellness, beauty, shopping and personal services, as well as getting around and help with the house.
Is the availability I see guaranteed?
Butler never presents availability as verified when it isn't. When a provider still has to confirm, the option reads “availability to be confirmed” until TRAME has checked it.
What if something changes during my stay?
Butler recalculates times, distances and availability, deals with delays, closures and bad weather, and suggests alternatives. If it can't settle something with certainty, the TRAME team steps in.
Your next stay
Tell us what you'd love to do.
Butler takes care of the rest. And when it matters, we're there: we reply ourselves, with a proposal made for you and no obligation.
My trip fromto
Contact
Talk to TRAME
Write or call us: tell us when you arrive and what you'd love to experience, and we'll reply ourselves.
- Phone
- +39 392 930 0593