Cookie policy
Which cookies this site uses, what they are for, how long they last and how to manage your preferences.
28 October 2026
1. What cookies are
Cookies are small text files a website stores in your browser to remember information between pages or visits. Some are essential for the site to work; others, for example to measure how it is used, require your consent.
2. Who is responsible
The data controller is TRAME S.r.l., VAT 04163060124, certified email (PEC) tramesrl@arubapec.it. For how we handle personal data in general, see the privacy policy.
3. The cookies we use
The site uses a single first-party technical cookie. Statistics, active only with your consent, use no cookies.
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| trame_landing_consent | TRAME S.r.l. (first party) | Remembers your cookie choice, so the banner doesn't come back on every visit. | 12 months | Technical, no consent needed |
| Umami | Umami Software, Inc. | Aggregate, anonymous statistics about the pages visited. Stores no cookies or identifiers in the browser. | No cookie | Statistics, only with consent |
| kommander* | Kommander.ai | Browser local storage (not a cookie): keeps your support chat conversation, so you find it again as you move between pages. | Until you clear it | Technical, no consent needed |
4. Third-party content
The site does not embed third-party videos, maps, social buttons or ads that set cookies. Fonts and images are served from our own domain.
The support chat at the bottom right is provided by Kommander.ai and loaded from its servers. It sets no cookies: it keeps the conversation in the browser's local storage.
5. Legal basis
The technical cookie is needed to provide the service you asked for and needs no consent (art. 122 of the Italian Privacy Code and the Italian Data Protection Authority's guidelines of 10 June 2021).
Statistics rely on your consent (art. 6.1.a GDPR), which you can give or withdraw at any time.
6. Managing your choices
On your first visit a banner asks what you prefer: “Accept” or “Necessary only”. You can change your mind at any time from the “Cookie settings” link at the bottom of every page.
You can also delete or block cookies in your browser settings. Here are the guides for the most common browsers:
7. Changes
If the cookies on the site change, we update this page and the date at the top. If we add cookies that need consent, we will ask you again.
8. Contact
For any question about cookies or your data, write to info@trameexperience.it.