What people ask us, before they leave

It is TRAME's virtual butler: a single point of contact to build, change and manage your stay, from experiences with the Keepers to transport, bookings and help with the house. When needed, it passes the request to a TRAME person.

No. Technology handles the long, scattered part of the work: searching, comparing and sorting options. TRAME people step in when a phone call, a check, a judgement or a personal relationship is needed.

Simple information is included, with no small charges for each question. For experiences with the Keepers, TRAME's fee is already included in the price. For outside services you see the supplier's price and TRAME's fee before confirming. Complex requests have a dedicated fee, communicated and accepted before anything goes ahead.

Never. No booking, change, cancellation or charge happens without your explicit approval.

No. No booking, change, cancellation or charge happens without your explicit authorisation. Butler prepares it, you confirm.

Yes. When a phone call, a check, a judgement or a personal relationship is needed, Butler passes the request to the TRAME team with every detail already gathered, so you don't have to repeat anything.

Yes. Besides experiences with the Keepers, Butler handles everyday needs such as dining, wellness, beauty, shopping and personal services, as well as getting around and help with the house.

Butler never presents availability as verified when it isn't. When a provider still has to confirm, the option reads “availability to be confirmed” until TRAME has checked it.

Butler recalculates times, distances and availability, deals with delays, closures and bad weather, and suggests alternatives. If it can't settle something with certainty, the TRAME team steps in.